The Journey to Your Home

Every lamp is crafted on-demand to ensure perfection.

Made-to-Order

Production & Post-Processing

2-3 Days

Dispatched

Tracking Link Sent via Email

24-48 Hrs Update

Delivered

Arrives at your doorstep

7-20 Days

Estimated Shipping Times

  • USA 7 - 14 Days
  • Canada 10 - 18 Days
  • Europe & UK 10 - 18 Days
  • Australia & NZ 10 - 20 Days
  • Rest of World 12 - 16 Days

These are standard transit estimates. Customs or courier delays may occasionally occur.

Customs & Duties

International orders may be subject to import duties depending on your country. These are the customer's responsibility.

Address Accuracy

Please double-check your address. We cannot be responsible for lost packages due to incorrect details.

14-Day Return Policy

We want you to love your light. If not, we're here to help.

01

Check Eligibility

Return within 14 days of delivery. Item must be unused, undamaged, and in original packaging.

02

Ship It Back

Customers arrange self-shipping. Use a tracked method to ensure it reaches us safely.

03

Refund Issued

Once inspected, refunds are processed to your original payment method within 5-7 business days.

Non-Returnable Items

  • Damaged products caused by misuse or incorrect handling.
  • Custom-modified or altered lamps.
  • Clearance or final-sale items.
Arrived Damaged?

Contact us within 48 hours with photos. We will replace it at no cost.

Contact Us

For return addresses or questions, email our team anytime.

hello@vitalieu.com